Eligibility, instructions, and refund information
Last updated: 12 September 2026
This Returns Policy applies to purchases made from Flexwren through flexwren.com. Flexwren is operated by GLX Technologies LLC, a limited liability company registered in the State of Wyoming, United States, which issues this policy and any refund under it.
You may return an item for change of mind within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging and all accessories included. Contact us before sending anything back so we can confirm eligibility and give you the return address.
You are responsible for return postage on a change-of-mind return. We recommend a tracked service, because we cannot refund an item that does not reach us. Nothing in this policy limits any mandatory consumer right you have under the law of the country where you live, including any statutory cancellation period that applies to an online purchase there.
If you live in the United Kingdom or the European Union, you also have a statutory right to cancel an online order for most goods within 14 days of receiving them and to be refunded what you paid us. That right is yours whatever this policy says; where it gives you more than the change-of-mind window above, it applies instead.
If your product is faulty, damaged in transit, or not as described, contact us as soon as possible at support@flexwren.com with your order number (for example, FWN-…) and photos if helpful. We will provide a remedy (repair, replacement, or refund) in line with applicable consumer law, and we cover the cost of returning the item.
Once we receive and inspect an eligible returned item, we will notify you of the outcome. Approved refunds are submitted to the original payment method. The time for funds to appear depends on the payment provider and your bank or card issuer.
A refund covers what you paid us.
On a United Kingdom order we collect no import VAT at checkout, so a refund does not include any: UK import VAT and any carrier handling fee you were asked for on delivery were paid to your own government and carrier, not to us, and are not ours to refund.
On a European Union order we collect no import VAT at checkout, so a refund does not include any: import VAT, the €3 flat customs fee and any carrier handling fee you were asked for on delivery were paid to your own government and carrier, not to us, and are not ours to refund.
On any other destination, import duty, import tax or customs charges you paid to your own government or carrier are not ours to refund — where your country allows it, you claim those back from customs directly. See Import duties and taxes in our Terms & Conditions.
For hygiene and safety reasons, we may not accept a change-of-mind return of an item that has been used in a way that renders it unsuitable for resale, unless it is faulty. Any specific exclusion is stated on the product page where it applies.
Nothing in this policy limits or excludes any mandatory consumer-protection rights you have under the law of the country or state where you live, or deprives you of the protection of provisions that cannot be derogated from by agreement under that law. Where those rights give you more than this policy does, those rights apply.
Returns enquiries: support@flexwren.com.
Your order is placed with, fulfilled by and supported by GLX Technologies LLC, a limited liability company registered in the State of Wyoming, United States. It is the seller of record for everything sold on Flexwren.
GLX Technologies LLCWyoming, United StatesEmail support@flexwren.comCall or text +1 (307) 346-7712